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What We Do

Commerce First.

Merchants struggled with disconnected service models, often relying on 2 or 3 different agencies to deliver disparate solutions leading to severe knowledge leakage.

Seeing this struggle, Design Process built a talent pool focused on connected services delivering business outcomes. With teams working closely to align focus on core objectives.

We offer our expertise to D2C companies of all sizes as one of the top digital marketing e-commerce agencies in the globe. By putting a result-driven strategy into practice and being committed to data and design, we've worked with a variety of niches to master the compelling art of bringing results.


Like Chess, you need to think several moves ahead. Design Process applies best practice user experience by analysing customer behaviour with data to identify the variance of personas and online objectives and by applying best in class ecommerce functionality.

  • Data Driven UX & UI

  • Customer Journey Mapping

  • Mobile / Desktop

  • Application Design

  • Conversion Optimisation


Marketing and Data

We have a data-driven approach to performance marketing and campaign optimisation with an underlying focus on achieving the best possible ROAS for our clients across key digital channels. This covers not only Strategy, Social, Email Automation solutions, but also advanced Search, Social Media, Influencer, Merchandising & AI Solutions.


Content and SEO

Our focus on SEO migration and optimisation is uncompromising. We believe it's a core pillar to effective commerce strategy and something that needs to be audited, strategised, monitored, improved and reported with detail and robustness. Our methodical approach to SEO has proven to deliver tangible results for clients

  • Keyword & Audience Research

  • Competitor Landscape Analysis

  • Technical Audits

  • SEO Migration

  • Content Strategy

  • Technical Optimisation



These could be under estimated form of strategy but a great source of cash flow and getting products to customers hands in the cheapest way possible. Prefer keeping customers to you? Well, that is possible too. 



With an in-depth knowledge of Magento, Big Commerce, Wordpress Shopify & other commerce-tools, we also operate as partners with best-in-class cloud marketing platforms and have handled many complex migrations from legacy platforms.


  • Platform Implementation

  • Systems Architecture

  • Applications & Extensions

  • AI & Personalisation

  • Subscriptions & Loyalty

Working on Rooftop

Don't be a stranger.

Want to see how we can scale your business?

Reach out here

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